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Frequently
Asked Questions
All orders placed before 18:00 CET, are shipped the same day from our office in Almelo, The Netherlands*.
*This only applies during working days, orders placed on the weekend are being shipped the next working day.
The delivery time of your order depends on your location:
NL | BE | DE : 1-2 working days
FR | DK | AT : 2-4 working days
IT | SE | PL | ES : 3-5 working days
UK | US : 6-8 working days
Other : 7-15 working days
Yes, once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
Yes, free shipping is automatically applied on orders above €100, no code necessary.
United States: Customs duties are included at checkout.
All other countries: Customs or import fees are not included and may apply. These charges are the responsibility of the buyer and are collected by local customs authorities upon delivery.
Yes, we ship worldwide. Shipping costs and estimated delivery times are shown at checkout based on your location.
We accept all major debit and credit cards, as well as trusted payment providers including PayPal, Klarna, iDEAL, and other secure payment options.
Yes. Klarna is available at checkout, allowing you to pay later or spread the cost over instalments, depending on your location and eligibility.
Yes. All payments are processed through encrypted and secure payment gateways. We never store your card details.
If your order hasn’t been dispatched yet, please contact us as soon as possible and we’ll do our best to help.
Yes, you’ll receive an order confirmation email shortly after placing your order, followed by a dispatch email with tracking details.
You can request a return within 14 days of delivery through your customer account. Once your request is approved, you can send the order back to our office using the provided return instructions and free return label*.
If you don’t have a customer account, please email support@first11shirts.com with your order number and we’ll assist you with the return.
*Free return labels are available for customers in the Netherlands only. For international customers, return shipping costs are the responsibility of the buyer.
As all our shirts are vintage and one-of-a-kind, we cannot guarantee exchanges. However, you’re welcome to return your item and place a new order.
We strongly recommend checking the size guide provided in the product listing. If the fit isn’t right, you can return the shirt within 14 days.
Unfortunately, custom requests or specially sourced items are non-returnable unless they arrive faulty.
Return shipping is free for customers in the Netherlands. For international customers, return shipping costs are the responsibility of the buyer, unless the item is faulty or incorrect.
Yes. Every shirt we sell is 100% authentic and carefully checked by our professionals for originality, including labels, stitching, and manufacturer details.
BNWT - New. The item is brand new with original tags attached. It has never been worn and is exactly as it left the manufacturer.
Mint (10/10) - The best possible condition, still 10/10, but without the original tags.
Excellent (9/10) - The shirt is in excellent condition with only very minimal signs of wear. Any imperfections are extremely minor and difficult to notice unless closely inspected.
Great (8/10) - The shirt shows light signs of wear consistent with age. Minor imperfections may be present, such as small fabric pulls or very light marks, but nothing that affects the overall look.
Very good (7/10) - The shirt has been worn and shows noticeable signs of use. This may include light fading, small marks, or minor wear to badges, sponsors, or fabric.
Good (6/10) - The shirt shows clear signs of wear, which may include fading, minor cracking to prints, small pulls, or light staining. All flaws are noted in the product info section.
Fair (5/10) - The shirt shows heavy signs of wear due to age or use. This may include visible fading, wear to prints, or multiple imperfections, but the shirt remains wearable and authentic.
Vintage football shirts from the 1990s and early 2000s often fit differently compared to modern sizes, and are usually slightly bigger. We’ve included a size guide per decade on the product page to help you know what to expect. If you’re still unsure about the fit, feel free to contact us for advice.
We announce all new drops on our Instagram and through our newsletter. Follow us on Instagram and subscribe to our newsletter to be the first to know when new vintage shirts become available.
If you want to preserve your vintage football shirt in the best possible way, we recommend washing it inside out on a cold, gentle cycle or hand washing only. Do not tumble dry, bleach, or use fabric softener. Always air dry naturally and never iron directly over prints or badges.
If you’re new to the world of football shirts, some terms used in our product titles may be unfamiliar. Below, we explain exactly what they mean:
Player issue: Also known as the “authentic version” by brands such as Adidas and Nike. Player issue shirts are made to the same specifications worn by players on the pitch, using more advanced, lightweight, and breathable materials than standard fan or stadium versions.
Match issue:The shirt was prepared by the club’s kit staff for a specific match but was not worn. Players are typically issued multiple shirts per match (for example: a main shirt, a backup, or a long-sleeve version). Unused shirts are sometimes removed from the dressing room and later sold.
Match worn: The shirt has been worn by the player during an official match. These items may show signs of use, such as stains or damage, which add to their authenticity and uniqueness.
L/S: The shirt features long sleeves.
BNWT: The shirt is brand new, unworn, and still has its original tags attached.
Flock Print: A soft, thicker material commonly used for names and numbers on older football shirts, especially during the 1990s. A well-known example is the official Premier League numbers used between 1997 and 2007.
Nameset: The name and number printed on the back of the shirt. Namesets can vary by season, competition, and manufacturer.
Yes! If you’re looking for a specific player, club, or era, feel free to get in touch and let us know. While we can’t guarantee or generally fulfil specific search requests, we’re always happy to see what we can do and keep it in mind for future collections.
Yes, of course. If you’d like to see more photos or need exact measurements before purchasing, feel free to contact us and we’ll be happy to help. We want you to feel confident before placing your order.
We occasionally buy authentic vintage football shirts. If you’re interested in selling, feel free to contact us with clear photos and details of the shirt. Please note that we’re selective and may not be able to accept every item offered.
Yes. If you’d like a shirt from our website printed with a specific player name or number, feel free to contact us to discuss the options. Availability depends on the shirt and printing type, and not all shirts are suitable for printing.
Due to the vintage nature of our products, most items are one-of-a-kind and won’t be restocked. Once a shirt is sold, it’s unlikely to return, so we recommend not waiting too long.
