Rules

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused & with all tags attached (in case there are any). You’ll also need the receipt or proof of purchase.

Once your return request has been approved, you must return the item within 14 days. If we do not receive the item within this period, the return will be void and will no longer be accepted.

Netherlands returns are free, however international returns are shipped at the cost of the purchaser. To start a return, you can request it in your customer account, if any trouble occurs, you can contact us at first11shirts@outlook.com.

Please note that returns will need to be sent to the following address: Stationsstraat 11, 7607 GX Almelo, Netherlands.

We ask international customers to send the track & trace code of their return package to our e-mail address.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at first11shirts@outlook.com.

Exceptions

Please note that shirts that have been customised with a name set on request, cannot be returned.

Our Mystery Boxes are the only products to have a 100-day return policy. This does not apply to any other products on our website.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective (in case it was not listed), damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@first11shirts.com.