Returns and exchanges

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What is First11shirts' return policy?

At First11shirts, we have a 14-day return policy. You can return your item for any reason within this period, and we'll cover the return shipping costs. However, if you're returning a repeat purchase within a short timeframe, there may be some charges involved. For more details, please check our [Return Policy].

What is the return policy for international orders?

The return policy for international orders is the same as for domestic orders. For more
details, please refer to the question above.

What steps do I need to follow to request a return?

To request a return, please reach out to us first using the following link [Contact Us]. Describe the reason for returning the item, and we'll respond with the necessary instructions. Please refrain from sending the item back before contacting us, as this may affect your eligibility for a full refund.

Are there any costs associated with returning or exchanging an item?

If you need to return an item within 14 days after buying it, you won't have to pay anything. But if we notice a pattern in someone returning several items within a short time, there might be some charges. We try to keep things simple and fair for everyone.

How long will it take for my return to be processed?

Once we receive your return, it will be marked as "Processing" within two business days. However, it may take up to ten business days for the refunded amount to appear in your account.

Does First11shirts offer refunds or only exchange options?

Once we receive your return, it will be marked as "Processing" within two business days. However, it may take up to ten business days for the refunded amount to appear in your account.