Delivery and shipping

What is your question?

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How long will it take for my order to be delivered?

Here is an overview of the most popular countries we ship to:

Austria (2-3 business days)

Belgium (1-2 business days)

Bosnia & Herzegovina (5-8 business days)

Brazil (Currently delays for this country)

Canada (6-9 business days)

China (7-13 business days)

Croatia (4-7 business days)

Cyprus (6-9 business days)

Czechia (3-5 business days)

Denmark (2-3 business days)

France (2-5 Business days)

Finland (5-7 business days)

Georgia (6-12 business days)

Germany (1-3 business days)

Greece (6-10 business days)

Hungary (4-6 business days)

Iceland (5-7 business days)

India (9-16 business days)

Indonesia (Currently delays for this country)

Ireland (5-7 business days)

Italy (4-7 business days)

Japan (6-9 business days)

Latvia (6-8 business days)

Liechtenstein (3-5 business days)

Luxembourg (1-2 business days)

Malta (5-9 business days)

Mexico (Currently delays for this country)

Monaco (3-5 business days)

Morocco (7-11 business days)

Netherlands (1-2 business days)

New Zealand (8-12 business days)

Norway (4-8 business days)

Poland (2-4 business days)

Portugal (5-8 business days)

Serbia (4-9 business days)

Slovakia (3-7 business days)

Slovenia (5-7 business days)

South Korea (6-10 business days)

Spain (4-7 business days)

Sweden (4-6 business days)

United kingdom (4-6 business days)

United States (6-9 business days)

What shipping options do you offer?

We currently offer one shipping option: our standard delivery service. At the moment, we don't have an express delivery option available. If you require express shipping, please get in touch with the following link [Contact us], and we'll do our best to accommodate your request.

How long does it take for orders to be shipped?

Orders are typically shipped within 24 hours.

Do you offer free shipping?

Yes, we offer free shipping on orders over 150 euros.

Can I track my order?

Yes, you can track your order. Once your order is shipped, you'll receive an email with your tracking ID from us (that we got from our courier service). This allows you to follow your package's journey until it reaches your doorstep.

Can order be delivered to PO Box addresses (within The Netherlands only)?

We can send packages to a PO box, but our courier delivers the package to a PostNL point. The recipient will then receive a card in their mailbox with the address of the PostNL point where they can collect the mail. To be sure, the courier also asks to identify.

Do you ship internationally?

Yes, we do! We ship to over 130 countries worldwide. So, no matter where you are, you can enjoy our vintage football shirts.

How are orders packed to ensure the football shirts arrive safely?

We take great care in packing your football shirts to ensure they arrive safely. We use sturdy shipping boxes to safeguard your order. Our goal is to make sure your shirts arrive in perfect condition, ready to be enjoyed.

Do you offer insurance for shipping?

Yes, we offer shipping insurance for your peace of mind. We want to ensure that your order arrives safely and securely.

What should I do if my order is delayed or lost?

If your order is delayed or lost, please don't hesitate to contact us through the following link: [Contact Us]. We'll do our best to assist you and resolve any issues as quickly as possible. Your satisfaction is our top priority.

How are custom fees handled for international orders?

For international orders, custom fees are typically the responsibility of the customer. These fees can vary depending on the destination country's customs regulations. We recommend checking with your local customs office to understand any potential fees that may apply to your order.

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order, but only if you do so before your order is shipped out. Please reach out to us as soon as possible through the following link to update your shipping address: [Contact us].

Is a signature required upon delivery orders?

No, a signature is not required upon delivery for orders from First11shirts.

Do you offer gift wrapping or personal messages with orders?

No, we do not offer gift wrapping or personal messages with orders. However, rest assured
that your package will be discreetly packaged, ensuring that the contents remain confidential until you open them. While our packages do include a First11 sticker for branding purposes, if you prefer that we omit this sticker,
please let us know by clicking on this link [Contact us].